Frequently asked questions

1. Who is providing the service and how does contracting work?

2. How can I contact you?

3. What is the transfer booking confirmation?

4. What is the ’Your e-ticket is ready’ notification email?

5. What is the E-ticket?

6. What is the online customer service system?

7. I have not received my e-ticket yet.

8. I have not received notification about the e-ticket but I am travelling in less than 3 workdays.

9. My e-ticket contains incorrect travel data!

10. Why do I need to take the printed e-ticket with me?

11. I would like to change my booking data.

12. The given timetable of the bus service does not cover my flight.

13. I have booked a low cost bus transfer but would like to use a shared door-to-door instead. Is this possible?

14. I need to enter the hotel name and address for my door to door booking but I do not succeed.

15. What can happen if I do not provide the correct, full destination/pick-up address for my door-to-door transfer booking in time?

16. Until when do I need to give my destination/pickup address for my door to door booking?

17. I would like to travel to an address outside the city limits with my door to door booking. Can I book a transfer?

18. I have already made a booking for a door to door transfer but the address is not within the city limits or the defined zone.

19. I am not sure if the hotel/private address I would like to travel to is within the city limits or the defined zone.

20. I have logged in to the e-ticket download page, but I cannot download the e-ticket.

21. On the e-ticket download surface, I can see links to several documents. Which of these do I need to download and print?

22. I would like to book a transfer but I cannot find the specific transfer in your booking system.

23. I did not receive an invoice about the transfer.

24. A larger group of us would like to travel together. Can we book a transfer?

25. I am using a wheelchair. Can I travel with your transfers?

26. I would like to travel with my pet.

27. I would like to travel with special (excess size/amount/shape) luggage.

28. I would like to make a complaint!

29. I would like to cancel my booking

Incorrect travel data


a) The contact name on the e-ticket is not identical with either of the passenger names:
The name on the e-ticket is the name of the person (or travel agency) who booked the transfer. The same name will be in the passenger list given to the driver. In this case, the booking will be identified by the booking code
It is not necessary to modify the name; the e-ticket is valid for travel.
You can modify the name at our website ’My booking’ chapter, in our online customer service system. Please see question 3 and 10.

b) The contact data on the e-ticket (telephone numbers, e-mail address) are incorrect.
You can modify these data in your personalized surface in our online customer service system. After you saved the new data, please download and print a new e-ticket.

c) The e-ticket contains incorrect travel date/time/flight number/transfer type or destination/pickup adress
Please contact our customer service at or  0036 1 655 5301, and send us your correct data as soon as possible, to process the modification and organize the transfer. Please note, we can only process our e-mails in office hours (workdays, Monday-Friday, 09:00-17:00 CET.) Out of office hours please contact our call centre at  0036 1 655 5301

d) My e-ticket does not contain information about the pickup place and time.
Is it possible that the document in question is the booking confirmation e-mail? Please see: question 2;3;4.