Frequently asked questions

What is "Your E-Ticket is ready" notification e-mail?

What is "Your E-Ticket is ready" notification e-mail?

Who is providing the service and how does contracting works?

How can I contact you?

How do I make a booking?

What information do I need in order to book?

What are the different transfer services you offer?

What does fix bus service mean?

What does low cost bus service mean?

What does long distance bus mean?

What does train service mean?

What does metro service mean?

We will be arriving and departing from different airports. How do we book?

Help! I can not find the location where I would like to go!

How much luggage can I take with me?

Can I take extra luggages (bicycle, music instrument, etc.) with me?

What happens if I leave an item or luggage in the transfer vehicle?

How do I make a booking for infants under 2 years old?

Can I book a childseat?

We are travelling with a baby buggy. How do we book these?

Is ground transportation cheaper for babies and children?

How do I pay for my booking?

What is my booking code?

How will I know if my transfer booking was succesful?

What is the confirmation e-mail?

I have not received my confirmation e-mail. Can you send it to me please?

What is the My Booking? What do I need to log in?

How can I enter my destination/pickup address?

Until when can I provide the destination/pickup address?

What happens if I do not provide the destination/pickup address?

I received an e-mail saying my address is incorrect. What do I do?

I received an e-mail saying the timetable does not cover with my flight. What do I do?

I would like to travel to an address outside the city limits. Can I use the transfer?

I have booked a bus transfer but I want to use the shared one instead. What do I have to do?

What is E-Ticket?

I changed my destination/pickup address, how can I let you now about the changes?

I have logged into my booking but I can not download my E-Ticket!

When will you send my E-Ticket?

I have not received my E-Ticket and my travel is less than 3 days!

How can I modify my reservation?

I would like to cancel my booking!

Why do I have to take the T-Ticket printed with me?

What is your cancellation policy?

I cancelled my reservation, how can I use the credit?

A larger group from us would like to travel. What are my options?

How will we find our transfer service at the airport?

What do I have to do if I can not find my driver at the airport?

What if my flight delays or will be cancelled?

How long do I have to wait until my driver arrives?

Where do I find my pickup time for my departure flight?

I missed my flight. Can I still use my transfer?

My departure service did not arrive. What do I have to do?

I did not receive the invoice for my reservation. How can I obtain it?

I am using a wheelchair. Can I use your transfer?

I would like to travel with my pet.

I would like to make a complaint.

If you left an item or a luggage in the transfer vehicle please call the local partner's phone number provided in your transfer ticket, so they can check the vehicle with the driver. If you can not reach them, please contact our Customer Service Team as soon as possible and they will contact our local partner.