Frequently asked questions

1. Who is providing the service and how does contracting work?

2. How can I contact you?

3. What is the transfer booking confirmation?

4. What is the ’Your e-ticket is ready’ notification email?

5. What is the E-ticket?

6. What is the online customer service system?

7. I have not received my e-ticket yet.

8. I have not received notification about the e-ticket but I am travelling in less than 3 workdays.

9. My e-ticket contains incorrect travel data!

10. Why do I need to take the printed e-ticket with me?

11. I would like to change my booking data.

12. The given timetable of the bus service does not cover my flight.

13. I have booked a low cost bus transfer but would like to use a shared door-to-door instead. Is this possible?

14. I need to enter the hotel name and address for my door to door booking but I do not succeed.

15. What can happen if I do not provide the correct, full destination/pick-up address for my door-to-door transfer booking in time?

16. Until when do I need to give my destination/pickup address for my door to door booking?

17. I would like to travel to an address outside the city limits with my door to door booking. Can I book a transfer?

18. I have already made a booking for a door to door transfer but the address is not within the city limits or the defined zone.

19. I am not sure if the hotel/private address I would like to travel to is within the city limits or the defined zone.

20. I have logged in to the e-ticket download page, but I cannot download the e-ticket.

21. On the e-ticket download surface, I can see links to several documents. Which of these do I need to download and print?

22. I would like to book a transfer but I cannot find the specific transfer in your booking system.

23. I did not receive an invoice about the transfer.

24. A larger group of us would like to travel together. Can we book a transfer?

25. I am using a wheelchair. Can I travel with your transfers?

26. I would like to travel with my pet.

27. I would like to travel with special (excess size/amount/shape) luggage.

28. I would like to make a complaint!

29. I would like to cancel my booking

Unable to download the e-ticket


a) When are you travelling?

The system generates the e-tickets automatically, approximately 10 days but not later then 2 working days before the travel date, and sends an e-mail notification when the e-ticket is ready. Naturally if you need the e-ticket earlier (eg. You booked it for an other passenger, or you cannot print the e-ticket after 3 workdays before travel) you can request the e-ticket earlier from our customer service at

If you booked your transfer within 3 days you will receive your e-ticket on the follwoing day.

If you booking your transfer for the following day your e-ticket will be downloadable within a few minutes from our website. For download please use 'My Booking' chapter with the help of your given email address and your booking code.

Did your travel date change in the booking?

Please note that the transfer is not changed automatically when the flight booking changes. If the flight data is changed, please contact our customer service to modify your transfer booking accordingly. Please note, we can only accept modifications sent minimum 2 workdays before travel date (both the original and the new travel date.)


b) Have you entered the dropoff/pickup address for the transfer?

Until you enter the address, the e-ticket cannot be downloaded. Please enter the address in the relevant field(s) of the transfer data, and save the data by clicking on ’Save’. After the address is saved, the e-ticket is downloadable.
If you cannot save the address, please send the address to us in e-mail, together with the booking code, as soon as possible.
Please note, we can only process our e-mails in office hours (workdays, Monday-Friday, 09:00-17:00 CET.) Out of office hours please contact our call centre at  0036 1 655 5301


c) I have clicked on the download button but nothing happened!

The pop-up windows may be blocked in your browser. We recommend trying to download with an other browser program, or changing the settings of your browser.

Try both the HTML and the PDF format download.