Incorrect travel data
a) The contact name on the e-ticket is not identical with either of the passenger names:
The name on the e-ticket is the name of the person (or travel agency) who booked the transfer. The same name will be in the passenger list given to the driver. In this case, the booking will be identified by the booking code
It is not necessary to modify the name; the e-ticket is valid for travel.
You can modify the name at our website ’My booking’ chapter, in our online customer service system. Please see question 3 and 10.
b) The contact data on the e-ticket (telephone numbers, e-mail address) are incorrect.
You can modify these data in your personalized surface in our online customer service system. After you saved the new data, please download and print a new e-ticket.
c) The e-ticket contains incorrect travel date/time/flight number/transfer type or destination/pickup adress
Please contact our customer service at firstname.lastname@example.org or 0036 30 622 89 19, and send us your correct data as soon as possible, to process the modification and organize the transfer. Please note, we can only process our e-mails in office hours (workdays, Monday-Friday, 09:00-17:00 CET.) Out of office hours please contact our call centre at 0036 30 622 89 19
d) My e-ticket does not contain information about the pickup place and time.
Is it possible that the document in question is the booking confirmation e-mail? Please see: question 2;3;4.