Frequently asked questions
We can accept cancellations for your booking until 3 working days before departure. All cancellation requests must be sent in writing to email@example.com.
If you cancelled your transfer in writing a minimum of 3 working days before departure you can use the paid but not fulfilled transfer within 1 calendar year or give it to someone else. Check the process of re-using below.
Please note that we can accept cancellation requests a minimum of 2 working days prior to departure.
In case of cancellations within 2 working days before departure, the transfer fare of the cancelled transfer cannot be re-used and is not refundable (not even with cancellation fee).
If you would like to use the already paid transfer, you need to send us an e-mail minimum of 5 working days before travelling, to firstname.lastname@example.org, including:
Your new E-ticket will be sent a minimum of 2 working days before his new travel date.
In case you do not wish to use your cancelled transfer or give it to someone else, you have the opportunity to use a credit equal to the price of the cancelled transfer booking, within one calendar year, for the purchase of any of our transfer services.
The credit can only be used for one purchase. If the price of the new transfer is higher than the credit amount, you will need to pay the price difference. If the price of the new transfer is less than the credit amount, the remaining credit cannot be used for any later purchase.
In case your flight was cancelled, you should contact us to organise the new transfer as soon as the new flight has been confirmed.