1. Who is providing the service and how does contracting work?
2. How can I contact you?
3. What is the transfer booking confirmation?
4. What is the ’Your e-ticket is ready’ notification email?
5. What is the E-ticket?
6. What is the online customer service system?
7. I have not received my e-ticket yet.
8. I have not received notification about the e-ticket but I am travelling in less than 3 workdays.
9. My e-ticket contains incorrect travel data!
10. Why do I need to take the printed e-ticket with me?
11. I would like to change my booking data.
12. The given timetable of the bus service does not cover my flight.
13. I have booked a low cost bus transfer but would like to use a shared door-to-door instead. Is this possible?
14. I need to enter the hotel name and address for my door to door booking but I do not succeed.
15. What can happen if I do not provide the correct, full destination/pick-up address for my door-to-door transfer booking in time?
16. Until when do I need to give my destination/pickup address for my door to door booking?
17. I would like to travel to an address outside the city limits with my door to door booking. Can I book a transfer?
18. I have already made a booking for a door to door transfer but the address is not within the city limits or the defined zone.
19. I am not sure if the hotel/private address I would like to travel to is within the city limits or the defined zone.
20. I have logged in to the e-ticket download page, but I cannot download the e-ticket.
21. On the e-ticket download surface, I can see links to several documents. Which of these do I need to download and print?
22. I would like to book a transfer but I cannot find the specific transfer in your booking system.
23. I did not receive an invoice about the transfer.
24. A larger group of us would like to travel together. Can we book a transfer?
25. I am using a wheelchair. Can I travel with your transfers?
26. I would like to travel with my pet.
27. I would like to travel with special (excess size/amount/shape) luggage.
28. I would like to make a complaint!
29. I would like to cancel my booking
Please contact our customer centre at firstname.lastname@example.org or 0036 30 622 89 19 to check availability! For details, please see our Terms and Conditions.