Frequently asked questions
Unable to download the e-ticket
a) When are you travelling?
The system generates the e-tickets automatically, approximately 10 days but not later then 2 working days before the travel date, and sends an e-mail notification when the e-ticket is ready. Naturally if you need the e-ticket earlier (eg. You booked it for an other passenger, or you cannot print the e-ticket after 3 workdays before travel) you can request the e-ticket earlier from our customer service at firstname.lastname@example.org.
If you booked your transfer within 3 days you will receive your e-ticket on the follwoing day.
If you booking your transfer for the following day your e-ticket will be downloadable within a few minutes from our website. For download please use 'My Booking' chapter with the help of your given email address and your booking code.
Please note that in case you booked your journey for the following day it might happen that your booking was sent by Ryanair within 12 hours to your journey. In this case we cannot guarantee you journey. Please contact our customer service via email at SOS@plusairportline.com by sending us your flight ticket booking confirmation email.
Did your travel date change in the booking?
Please note that the transfer is not changed automatically when the flight booking changes. If the flight data is changed, please contact our customer service to modify your transfer booking accordingly. Please note, we can only accept modifications sent minimum 2 workdays before travel date (both the original and the new travel date.)
b) Have you entered the dropoff/pickup address for the transfer?
Until you enter the address, the e-ticket cannot be downloaded. Please enter the address in the relevant field(s) of the transfer data, and save the data by clicking on ’Save’. After the address is saved, the e-ticket is downloadable.
c) I have clicked on the download button but nothing happened!
The pop-up windows may be blocked in your browser. We recommend trying to download with an other browser program, or changing the settings of your browser.
Try both the HTML and the PDF format download.