Frequently asked questions

1. Who is providing the service and how does contracting work?

2. How can I contact you?

3. What is the transfer booking confirmation?

4. What is the ’Your e-ticket is ready’ notification email?

5. What is the E-ticket?

6. What is the online customer service system?

7. I have not received my e-ticket yet.

8. I have not received notification about the e-ticket but I am travelling in less than 3 workdays.

9. My e-ticket contains incorrect travel data!

10. Why do I need to take the printed e-ticket with me?

11. I would like to change my booking data.

12. The given timetable of the bus service does not cover my flight.

13. I have booked a low cost bus transfer but would like to use a shared door-to-door instead. Is this possible?

14. I need to enter the hotel name and address for my door to door booking but I do not succeed.

15. What can happen if I do not provide the correct, full destination/pick-up address for my door-to-door transfer booking in time?

16. Until when do I need to give my destination/pickup address for my door to door booking?

17. I would like to travel to an address outside the city limits with my door to door booking. Can I book a transfer?

18. I have already made a booking for a door to door transfer but the address is not within the city limits or the defined zone.

19. I am not sure if the hotel/private address I would like to travel to is within the city limits or the defined zone.

20. I have logged in to the e-ticket download page, but I cannot download the e-ticket.

21. On the e-ticket download surface, I can see links to several documents. Which of these do I need to download and print?

22. I would like to book a transfer but I cannot find the specific transfer in your booking system.

23. I did not receive an invoice about the transfer.

24. A larger group of us would like to travel together. Can we book a transfer?

25. I am using a wheelchair. Can I travel with your transfers?

26. I would like to travel with my pet.

27. I would like to travel with special (excess size/amount/shape) luggage.

28. I would like to make a complaint!

29. I would like to cancel my booking

Booking a shared door-to-door instead of a low cost bus service

Please choose the desired city, date and number of passengers in the transfer booking field.

If you can see the ’low cost bus - door to door price difference’ among the available transfers, you can book the difference and the booking will be processed automatically. When you book a price difference, please include the original booking code in the ’Passenger name’ field. Without the booking code the payment is unidentifiable!

Your booking will be processed and you will be able to download the e-ticket for door to door by logging in to your booking, minimum 3 workdays before travel. You will be notified in e-mail when the e-ticket is ready.

In case you cannot find ’low cost bus - door to door price difference’ available in the transfer list with the given settings, please contact our customer service at or 0036 30 622 89 19. Please note, we can only process our e-mails in office hours (workdays, Monday-Friday, 09:00-17:00 CET.) Out of office hours please contact our call centre at 0036 30 622 89 19.