Frequently asked questions

1. Who is providing the service and how does contracting work?

2. How can I contact you?

3. What is the transfer booking confirmation?

4. What is the ’Your e-ticket is ready’ notification email?

5. What is the E-ticket?

6. What is the online customer service system?

7. I have not received my e-ticket yet.

8. I have not received notification about the e-ticket but I am travelling in less than 3 workdays.

9. My e-ticket contains incorrect travel data!

10. Why do I need to take the printed e-ticket with me?

11. I would like to change my booking data.

12. The given timetable of the bus service does not cover my flight.

13. I have booked a low cost bus transfer but would like to use a shared door-to-door instead. Is this possible?

14. I need to enter the hotel name and address for my door to door booking but I do not succeed.

15. What can happen if I do not provide the correct, full destination/pick-up address for my door-to-door transfer booking in time?

16. Until when do I need to give my destination/pickup address for my door to door booking?

17. I would like to travel to an address outside the city limits with my door to door booking. Can I book a transfer?

18. I have already made a booking for a door to door transfer but the address is not within the city limits or the defined zone.

19. I am not sure if the hotel/private address I would like to travel to is within the city limits or the defined zone.

20. I have logged in to the e-ticket download page, but I cannot download the e-ticket.

21. On the e-ticket download surface, I can see links to several documents. Which of these do I need to download and print?

22. I would like to book a transfer but I cannot find the specific transfer in your booking system.

23. I did not receive an invoice about the transfer.

24. A larger group of us would like to travel together. Can we book a transfer?

25. I am using a wheelchair. Can I travel with your transfers?

26. I would like to travel with my pet.

27. I would like to travel with special (excess size/amount/shape) luggage.

28. I would like to make a complaint!

29. I would like to cancel my booking

Changing booking data

a) I would like to change the contact name / passenger name / e-mail address in the booking.
You can change these data at our website. Please log in in the ’My booking’ surface with your booking code and e-mail address. You can change these data minimum 2 workdays before travel; after this time we cannot accept the change!
If you changed the contact name in the booking, please print a new e-ticket.

b) I would like to change other data in my booking.
You can change your travel date and time at our website, before the e-ticket is made. For the change, please log in in the ’My booking’ surface. After the e-ticket is made, you cannot change these data on the website.
If you would like to modify data other than the above, or you would like to modify data after the e-ticket is downloadable, please send your modification request to us in e-mail, with your booking code!

Please note, we can only process our e-mails in office hours (workdays, Monday-Friday, 09:00-17:00 CET). Out of office hours please contact our call centre at 0036 30 622 89 19